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Privacy Policy

We respect your concerns about privacy. This privacy policy describes how we collect, store, uses, protect and share the personal information collected on or submitted to the Site. This Privacy Policy applies to and is part of the Site, which is also governed by the Site’s Terms of Use. By using the Site, you signify your assent to the conditions stated in the Privacy Policy and the Terms of Use. If you do not agree with this Privacy Policy or our Terms of Use, you may not use our Site. We may update this Privacy Policy and our Terms of Use from time to time by posting a revised version on our Site. The revised version will be effective at the time we post it, so please check our Privacy Policy and our Terms of Use periodically for changes.

If you have additional questions or would like further information on this topic, please feel free to write to us or email us at feedback@dolcegelato.in

Personal information is information that can be used to identify directly or indirectly a particular person. We may collect personal information about you when you use our website or mobile app (“online services”), and otherwise interact with us (collectively, “services”).  The information we collect falls into three categories:

(a) information you provide us;

(b) information we collect through automated methods, and

(c) information we collect from other sources.

Generally, your providing of your personal information is voluntary.  However, there may be situations where your providing of personal information is necessary to provide a service or is required by law.  Please note that in certain cases, we may not be able to provide you with our services or with high quality of services or respond to any queries you may have unless you provide the information. We will let you know when the providing of your personal information is necessary.

How we collect information about you and how we use it
We collect various types of non-personal information depending on how you use the Site. When you visit the Site, our servers, some of which may be hosted by third parties, collect your IP address and standard web log information, such as your browser type, the web page from which you entered the Site, the length of time of each visit and the pages you accessed on the Site. This automatically collected information provides us with data regarding the use of the Site, and we use this information to monitor and improve our Site. In particular, we use IP addresses to analyse trends, administer the Site, track user’s movements, and gather information for aggregate use. IP addresses are not linked to personal information.

As a visitor to our Site, you may choose to use the Site to send us personal information (for example, your name, mailing address, telephone number, email address). You might do that by sending a question via the Site, register for email news or updates about DOLCE GELATO, or submit a resume. We might also use the site to collect demographic information such as your PIN code, age, gender, preferences, interests, and favourites. In addition, before using certain parts of the Site or ordering products, you will be required to provide us with certain Personal Information. In addition, you may create an account by registering with us and providing certain personal information including your name, phone number, address, email address, and links to your social media accounts. This kind of Personal Information is used to provide our services and contact with you to carry out your requests, fulfilling orders, communicating with you about orders, and for internal marketing purposes. Kindly note that if we encounter a problem while processing your order, your personal information may be used to contact you to provide customer support including to process any concerns about our services or your queries. You may correct, amend or update your personal information and change other privacy preferences at any time by signing into your account.

Kindly note that DOLCE GELATO does not currently process online billing transactions or collect any billing information. Rather, all payments are handled by third party payment gateways service providers. DOLCE GELATO does not store any credit card information on its systems or servers.

Anytime you submit personal information for a specific purpose using the Site, except as provided herein, your information is used only for that purpose, unless you consent otherwise or as required by law.

With your consent (where required by applicable law), we may use the information we collect to operate and improve the Site and our services. These uses may include providing you with more effective customer service, or performing research or market analysis aimed at improving our messaging and products. We may also use your personal information to communicate with you about the Site, our products and services, and may send a confirmation email when you register with us; provided that if we do that you will be able to opt-out from receiving newsletters or promotional email by following the specific instructions in any email you receive from us.

In many cases, you have option to choose the amount of information you supply. There may be instances where in order to fulfill your request we require certain information that may be personal information. In such cases, if you do not provide the necessary personal information with respect to a particular activity, you will not be able to engage in that activity.

How We Share Personal Information
We will not sell or rent your personal information to third parties, except as disclosed in this Privacy Policy. We may share your personal information:

  • With various departments of our company responsible for different aspects of our business;
  • With one or more outside credit card processing companies and other service providers under contract who help with parts of our business operations (examples include fraud prevention, technology, contract manufacturers, and security). Our service providers, by contract, only use personal information in connection with the services they perform for us and not for their own benefit.
  • With companies that we would consider merging with, or being acquired by, or as part of a corporate reorganization, stock sale or other change in control.
  • When we believe, in good faith, that disclosure is appropriate to comply with the law or a regulatory requirement or to comply with a subpoena or court order; to prevent or investigate a possible crime, such as fraud or identity theft; to protect the rights, property or safety of DOLCE GELATO, its employees, customers and visitors to the Site.

How Do We Protect and Store Personal Information
There may be some risk involved while transmitting the data to other vendor or the bank sites for payment processing. The risks attached within thereon is understood and acknowledged by you through obliging the privacy policy. Further, the privacy statements of each of the third party involved could be viewed by clicking the corresponding links of the website. 

Employees of DOLCE GELATO who need personal information to perform a specific job function (for example, a customer service representative) are granted access to your information. All of our employees will be kept up to date on our privacy practices.

When you enter sensitive information (such as a credit card number) through our Site, we encrypt that information using secure socklet layer technology (SSL). We will not store any credit card information on our systems or servers.

At such time as any documents containing Personal Information may be disposed of, we dispose of physical documents and electronic media containing personal information in such a manner that destroys, erases, or makes unreadable the data, computer files and documents containing Personal Information through the use of disposal methods such as shredding and the use of electronic “scrubbing” programs that permanently erase all data stored on electronic media.

To protect the personal information that we collect about you, we employ various privacy measures. We maintain physical, electronic and managerial procedures to safeguard and secure the information we collect through the Site. Unfortunately, however, no data transmission can be guaranteed to be 100% secure over the internet. Any transmission of Personal Information is at your own risk. Further, be advised that we have no control over the public or third party network through which you send your personal information to the Site.

We encourage you to always review the privacy policies of the concerned merchant and other third party involved prior to providing personal information or transact with them.

Policies for Children
We understand how important it is to protect your privacy when you use our online services. We are especially committed to protecting the privacy of children who visit or use our online services.

Protecting the privacy of children is important. From our Site, we do not knowingly or intentionally collect or use information from children under the age of 18.

Links to and from Other Websites
Our online services may offer links to websites that are not run by us but by third parties.  If you visit one of these linked websites, you should read the website’s privacy policy, terms and conditions, and their other policies.  We are not responsible for the privacy practices and policies of non-DOLCE GELATO websites and have no knowledge of how any third party uses cookies, or how they collect, use, store and protect your personal information. Any information you give to those organizations is dealt with under their privacy policy, terms and conditions, and other policies.

Acceptance of Privacy Policy and Terms of Use 
By viewing, accessing or using this Site; you accept and agree to all the terms, conditions and notices contained in or referenced on this Site, including this Privacy Policy and our Terms of Use, including among other terms, limitations on damages, and application of Indian law. If you do not agree with all of the terms, conditions, and notices in this Site or the Terms of Use, you may not use this Site.