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Returns and Refund Policy

If for any reason you are not satisfied with your purchase from DOLCE GELATO, you may email us at feedback@dolcegelato.in to discuss your issue. You may be eligible for replacement or equivalent price product (exclusive of taxes and packing charges) as per company’s norms.

We encourage all customers to take due care to inspect the completeness, quality, and accuracy of the goods that are delivered.

Please note that our Dolce Gelato products are for immediate consumption. Being a perishable nature of ice creams and other products of our business, we are unable to accept returns or exchanges once a delivery is completed. Fulfilment of order is subject to the availability of product or quantity of products ordered. In case the ordered variant found out of stock in a particular outlet after receiving the order then refund will be initiated for the same in the customer account after having discussion with the customer.

 A delivery is considered to have been completed if & when:

  • The recipient, or a third-party acting knowingly or unknowingly on behalf of the recipient, acknowledges receipt of order by taking delivery of the Dolce Gelato Products at the given address.
  • The recipient gives any other instruction (such as leaving the products unattended at the front door/gate) as a form of acknowledging receipt of the order.

If there is any discrepancy to your order that needs to be brought to our attention, including:

  1. i) incorrect items delivered
  2. ii) incorrect quantity of items delivered
  3. ii) product damage

You will be entitled to an exchange/replacement of the products at no additional cost to you.

In all cases, we act with your best interests in mind & will take all measures to ensure 100% customer satisfaction.

If anything is unclear or you have more questions feel free to contact our customer support team at feedback@dolcegelato.in.